How American Expediting is Transforming Healthcare Logistics with Innovative Technology from Dispatch Science

How American Expediting is Transforming Healthcare Logistics with Innovative
Technology from Dispatch Science
In the healthcare and life sciences industries, every delivery is more than just logistics—it’s a
lifeline. Whether it’s critical medication reaching a patient in need or a temperature-sensitive
biologic arriving intact, American Expediting is on a mission to deliver not just shipments, but
peace of mind. This commitment has driven the company to reimagine its technological
approach, culminating in its adoption of Dispatch Science as its core Transportation
Management System (TMS).
Transforming Healthcare Logistics Through Technology
After conducting extensive customer research—including surveys, interviews, and third-party
studies—American Expediting discovered that life sciences partners need logistics solutions as
complex and precise as their industries. Customers asked for advanced track-and-trace, seamless
integrations, and adaptable systems to address their evolving needs.
This feedback laid the foundation for a bold initiative: consolidating seven TMS platforms
inherited through acquisitions into just two systems over eight months, to operate exclusively on
Dispatch Science by 2028. This consolidation was more than a technical upgrade—it was a
strategic transformation aimed at streamlining operations, centralizing data, and delivering a
consistent, superior customer experience.
“Reducing from seven to two TMS platforms allowed us to break down silos, improve
efficiency, and prepare for the flexibility Dispatch Science offers,” said Kirk Serjeantson, Chief
Information Officer at American Expediting. “There’s a misconception that transitions like this
are impossible, but with the right team, focus, and technology, anything is possible.”
Unmatched Customization: The Power of Dispatch Science APIs
With advanced temperature monitoring, multi-channel communication, and scalability for future
innovations, Dispatch Science sets the new standard by enhancing operational efficiency and
transparency while safeguarding critical shipments for the life sciences industry. “The logistics
industry needed a lifeline, and our customers deserve technology that works as hard as they do.
Dispatch Science provides the tools and flexibility to innovate, collaborate, and align with our
mission to improve patient outcomes.”
What truly sets Dispatch Science apart is its open API framework, which enables unparalleled
customization. This flexibility empowers American Expediting to deliver tailored logistics
solutions that meet the unique needs of healthcare partners while addressing complex regulatory
and operational demands.
“Dispatch Science is more than a platform; it’s a foundation for innovation, giving us the ability
to think bigger,” said Serjeantson. “With their APIs, we're not confined to a single system. We
can integrate secondary tools, build proprietary solutions, and create custom innovations to
provide a patient-focused experience that sets us apart and positions us to meet the evolving
demands of healthcare logistics.”
Seamless Transitions and Continuous Improvement
American Expediting credits the success of its Dispatch Science rollout to meticulous planning
and change management. By preloading customer data into the platform and conducting
comprehensive training for employees and customers, the company minimized disruptions and
maximized adoption.
Post-implementation reviews and ongoing customer feedback drive continuous improvement,
ensuring both customers and drivers are satisfied with the system’s performance.
“Change management was critical to our success,” said Serjeantson. “There’s a misconception
that transitions like this are impossible, but with the right team, focus, and technology, anything
is possible.” People often think changes like this are impossible, but with the right team, sharp
focus, and the right technology, anything can be done."
Setting a New Standard in Healthcare Logistics
“At American Expediting, we believe that logistics isn’t just about moving products—it’s about
moving the possibilities of healthcare forward. With Dispatch Science, we’ve built a technology
stack that’s as agile and innovative as the partners we serve,” said Serjeantson.
Whether it’s delivering life-saving treatments with precision or providing real-time data for
critical decision-making, American Expediting is redefining what’s possible in logistics. Their
goal? To give their partners the tools they need to focus on what truly matters: improving patient
outcomes.
“We are thrilled to see American Expediting adopt Dispatch Science as their new Transportation
Management System (TMS).” said Arthur Axelrad, CEO and Co-Founder at Dispatch Science.
“This partnership exemplifies how forward-thinking logistics companies recognize the power of
technology to optimize their operations. With our AI-driven platform, American Expediting can
ensure seamless deliveries, enhance real-time tracking, and exceed customer expectations in the
ever-demanding last-mile delivery industry."
About Dispatch Science
Dispatch Science is a cloud-based logistics and delivery transportation management system. It
uses the power of artificial intelligence, algorithms, and integrated route optimization to simplify
and streamline all aspects of dispatching and delivery operations for on-demand and last-mile
shippers and carriers.
Stop by Booth #937 at Manifest to learn more or visit www.dispatchscience.com
Media Contact: Jacqueline Epifanie - Jacqueline.epifanie@dispatchscience.com
About American Expediting
For over 40 years, American Expediting has been a trusted leader in STAT, on-demand, and
routed deliveries, ensuring businesses across industries receive reliable service when every
second counts. Backed by a nationwide network and a dedication to excellence, we offer tailored
logistics solutions that prioritize speed, compliance, and the utmost care for every critical
shipment.
Learn more by visiting: www.americanexpediting.com
Media Contact: Brittany Pryor - b.pryor@amexpediting.com