FourKites Introduces the Industry’s First Digital Workforce for Supply Chain Orchestration

FourKites Introduces the Industry’s First Digital Workforce for Supply Chain Orchestration
Tracy and Sam are the first in a system of AI agents that can learn, collaborate and automate up to 80% of routine supply chain processes

LAS VEGAS — February 11, 2025 — Today at Manifest Vegas, FourKites announced the general availability of Tracy and Sam, the first digital workers in a new system of AI agents purpose-built for supply chain orchestration. This launch marks the company’s fundamental shift from software-as-a-service to service-as-software, where AI agents don't just assist human workers but autonomously perform complex supply chain workflows.

FourKites’ Digital Workforce operates 24/7, helping teams increase shipment handling capacity by 40% and accurately automating up to 80% of routine tasks. Through continuous learning and collaboration, these digital workers maintain superior service levels while taking autonomous action on highly specialized tasks, freeing up human workers to focus on high-impact exceptions and decisions.

The Digital Workforce is one of three components of FourKites' recently announced Intelligent Control TowerTM, which also includes the world's most comprehensive network of real-time supply chain data and continuously updated digital twins that bring deep visibility into real-world operations. Working in concert, the digital workers turn real-time supply chain data into automated execution. Tracy and Sam are the first of several digital workers that FourKites will bring to market.

Tracy, the Supply Chain’s Digital Worker for Track & Trace
Track and trace teams are overwhelmed with manually checking carrier updates, responding to stakeholder inquiries and managing exceptions across systems — and, despite this constant effort, they struggle to maintain accurate, real-time insights.

Tracy empowers track and trace teams to do more by providing 24/7 automation of repetitive tasks at scale. Unlike generic AI assistants or chatbots, Tracy